What we keep when you sign in with Facebook or Google
If you sign in to MedClinora with Facebook (Meta) or Google, we receive and store:
- your name and email address;
- your Facebook or Google account ID, which links your sign-in to your MedClinora account.
We don’t store your profile picture or keep your Facebook or Google access tokens, we don’t post anything on your behalf, and we don’t read your friends, photos, or other profile data. Your MedClinora account also holds the information described in our Privacy Policy, such as your clinic memberships.
What we keep when a clinic connects Zoom
If a clinic connects its Zoom account for video visits, we store the Zoom account ID and email address, the Zoom access and refresh tokens (encrypted), and, for each video appointment, the Zoom meeting ID and join link. We send Zoom only the meeting time, length, and a title with the clinic’s name, never a client’s name or health information, and we don’t record meetings.
When a clinic disconnects Zoom in MedClinora, or removes MedClinora from its Zoom account (Zoom App Marketplace → Manage → Added Apps), we delete the stored tokens and the meeting IDs and join links right away. Meetings already created stay in the clinic’s Zoom account, where the clinic can delete them.
Calendars, Facebook lead forms, and Stripe
When a clinic disconnects Google Calendar or Facebook lead forms in MedClinora, we ask the service to revoke our access where it supports that, and delete the stored access tokens and calendar busy times straight away. Leads already received stay in the clinic’s records until the clinic deletes them. A clinic’s own Stripe account and the payment records in it are managed in Stripe.
How to ask for deletion
Email support@medclinora.com with the subject “Data Deletion Request”, or send the request through our contact form.
Please send it from, or include, the email address of your MedClinora account. We may ask you to confirm the request from that address so that no one else can delete your account.
What happens next
- We delete your account and the personal information linked to it, including the data received from Facebook or Google, within 30 days.
- We email you a confirmation when the deletion is complete.
- Some records expire on their own schedule (see the Privacy Policy): for example security event records, which contain no email addresses or passwords, after 180 days. Billing records of payments made to us are kept where the law requires it.
- If you are the only owner of a clinic workspace, we’ll ask whether to transfer the workspace to another team member or delete it. Deleting a workspace deletes its team, clients, and records, so download anything the clinic must keep first; a clinic may have its own obligations to keep clinical records for a period.
- Cancelling a subscription or letting a trial end doesn’t delete anything; ask us if you want the data deleted.
- A demo request or message you sent us through the website is deleted automatically after 180 days. To have it deleted sooner, ask us in the same way.
If you are a client of a clinic
Records a clinic keeps about you — for example your client profile, appointments, treatment records, clinical notes, photos, consent records, invoices, or completed forms — belong to that clinic, which may need to keep them as part of your care history. Please ask the clinic directly. If you contact us instead, we’ll pass your request on to the clinic.
To stop marketing emails, use the unsubscribe link in any of them; to stop texts, reply STOP. If you called a clinic’s AI voice receptionist, we don’t store a recording, transcript, or your number unless you asked for a call back, and call records are deleted after 90 days.
Remove MedClinora from Facebook
To stop MedClinora receiving anything from Facebook, open Facebook and go to Settings & privacy → Settings → Apps and websites, find MedClinora, and choose Remove. When Facebook tells us you removed the app and asked for your data to be deleted, we unlink your Facebook account straight away and give you a confirmation code and a page where you can check the request’s progress; we then delete your MedClinora account within 30 days, as described above.
For Google, go to your Google Account’s Security → Your connections to third-party apps & services, choose MedClinora, and remove its access.