About these terms
These terms apply to the MedClinora website and application, operated by TetraSol Ontario Inc., 7 Treeline Crt., Markham, ON L3S 3T8, Canada (“we”). By creating an account or using MedClinora, you agree to them.
A product that is still developing
MedClinora is under active development and we keep improving it. Features described as planned are not available and may change or never be released, and we don’t promise release dates. Which features a clinic can use depends on its plan. The Features page shows what is available today.
Accounts and clinics
- You must give accurate information, keep your password secure, and are responsible for activity under your account.
- The person who creates a clinic workspace is its owner and is responsible for who they invite and the roles they assign.
- Each clinic is responsible for the information it enters and for having the right to enter it.
- Owners and managers decide each team member’s role and locations, and with them what that person can see and do, including discount and gift-card limits.
- In a clinic with several locations, the dashboard works in one location at a time — the one selected at the top — and the sales, stock changes, and campaigns made there belong to that location.
Client information and clinical care
- Clinics decide what information they keep about their clients and are responsible for having their clients’ consent or another lawful basis to keep it, for answering their clients’ requests, and for the forms and messages they send.
- MedClinora is a tool for running a clinic. It doesn’t give medical advice, and the clinic and its practitioners remain responsible for every treatment decision and record.
- AI features — the website chat assistant, the AI voice receptionist, clinical note drafts, the growth assistant, and the social media and follow-up drafts — can make mistakes. Website visitors and callers are told when they are talking with an AI assistant. A clinician must review every AI-drafted clinical note before finalizing it, and the clinic is responsible for anything it publishes or sends.
- Website chat and the AI voice receptionist aren’t for emergencies. Visitors are told to call their local emergency number, and messages that sound urgent are passed to the clinic’s team.
- Clinics are responsible for having consent before sending marketing emails or texts, and before taking or using clinical photos. MedClinora adds an unsubscribe link to marketing emails and honours STOP replies to texts.
- Payments a clinic takes from its own clients go to the clinic’s own Stripe account. The clinic is the merchant and is responsible for its prices, taxes, refunds, and disputes.
- How we handle the information is described in our Privacy Policy.
Connected services
A clinic can choose to connect services such as Stripe, Zoom, Google Calendar, or Facebook lead forms. Those services are provided by their own companies under their own terms. The clinic is responsible for its accounts with them and can disconnect them at any time; we aren’t responsible for how those services work or for outages on their side.
Plans, trials, and payment
- A clinic owner may start one 14-day free trial per account. No payment card is required, and nothing is charged when it ends; the clinic’s tools then pause until it has a plan, while its team can still sign in.
- Paid plans are billed monthly in advance, in Canadian dollars, by card through Stripe when online billing is available for the clinic, or as arranged with us. Add-ons are agreed with us before they are switched on, and AI voice minutes over the allowance are charged only if the owner authorizes it. See Billing, cancellation, and refunds.
- Ending a trial or a plan doesn’t delete your clinic, team, or data.
Acceptable use
- Don’t try to access another clinic’s workspace or any account that isn’t yours.
- Don’t disrupt the service, probe it for vulnerabilities without permission, or send abusive or excessive automated requests.
- Don’t enter information you have no right to keep, or use MedClinora to send messages people haven’t agreed to receive.
- Don’t use MedClinora for anything unlawful.
We may suspend access that breaks these rules or puts the service or other clinics at risk.
Our website content and AI tools
- Search engines, AI assistants, and automated tools may read our public website, including through
/llms.txt, the Markdown versions of our pages, and our public MCP server, within their rate limits. These offer published website content only. - You may quote and link to our public pages, including in search results and in answers from AI assistants.
- You may not use our website’s content to train AI models. Our
robots.txtstates this as a Content Signal (ai-train=no).
Availability and liability
MedClinora is provided as is, and we can’t guarantee it will be uninterrupted or error-free.
Changes and contact
We’ll update these terms as MedClinora develops and show the date of the latest version above. Questions? Use our contact form.