Med spa software FAQ
Frequently asked questions
Straight answers about MedClinora, the all-in-one med spa software: what it does, what it costs, how the free trial works, and what’s available today. Can’t find your answer? Contact us.
Updated
Med spa software
What MedClinora is, who it's for, and what's available today.
What is MedClinora?
MedClinora is med spa software and clinic management software for medical spas and aesthetics clinics. It is available to clinics worldwide and started in Ontario, Canada. It brings appointments, client records, checkout, inventory, team communication, and day-to-day operations into one platform, with AI assistance that keeps your team in charge. It is developed by TetraSol Ontario Inc.
What is med spa software?
Med spa software is the system a medical spa runs on: the appointment schedule, client records and treatment history, packages and memberships, checkout and invoices, and the retail products on the shelf. MedClinora brings clinic management, a point-of-sale checkout, and inventory into one connected workspace, so a visit, its sale, and the stock it uses are recorded once.
Which medical spas and aesthetics clinics is MedClinora for?
Independent medical spas, Botox and injectables clinics, laser and skin clinics, and small aesthetics practices with a few practitioners. Clinic groups with several locations can ask us about the Multi-Location plan.
Can I use MedClinora as Botox clinic software or laser clinic software?
Yes. Injectables clinics use the schedule, consent forms, treatment records, and rebooking follow-ups, and check out each visit against the injector's appointment. Laser and skin clinics sell courses of treatment as packages, use a session at each visit's checkout, and sell home-care products from stock.
Where is MedClinora available?
MedClinora is available to clinics worldwide. It started in Ontario, Canada, and clinics in any country can sign up. Plans are billed in Canadian dollars (the pricing page can show an estimate in your currency), and taxes on invoices use the rates your clinic enters, for example Ontario HST or your local sales tax.
Does MedClinora include an AI receptionist?
Yes. The AI voice receptionist answers the clinic's phone line from the clinic's published information, such as hours and services, and flags anything clinical, urgent, or that it can't help with for your team to follow up. It books appointments by phone only when the clinic turns that on, and only after reading the time back to the caller and hearing a clear yes. MedClinora keeps a short summary of each call, not a recording or transcript. The AI website chat works the same way: it answers questions and offers open times, and the client confirms every booking. The AI receptionist is included on Starter, Growth, Pro and Multi-Location.
Which med spa software features are available today?
MedClinora provides its platform foundations plus 43 released clinic features. The Features page lists every feature with its status, so you can see exactly what your med spa can use today.
POS and inventory
Checkout, retail stock, packages, and which plans include them.
Can I manage appointments, POS, and inventory in one system?
Yes. The front desk checks out a booked appointment and the retail products the client takes home from the same workspace that holds the schedule and client records. Completing the sale creates one numbered invoice, takes the products out of stock, and uses a package session if the client has one. The clinic checkout and inventory are included on Growth, Pro and Multi-Location.
Does the med spa POS connect retail sales with inventory?
Yes. Each retail product sold at the clinic checkout comes out of stock in the same step as the sale, never below zero, and low-stock alerts follow. Receiving stock and manual adjustments are recorded with a reason, so every change to a balance has a history. Skincare and aftercare products can go on the same invoice as the treatment.
Can I sell treatment packages and memberships?
Prepaid treatment packages are included on Starter, Growth, Pro and Multi-Location, and their sessions can be used at checkout. Memberships and gift cards are included on Pro and Multi-Location.
Which plans include POS and inventory management?
The clinic checkout and inventory with low-stock alerts are included on Growth, Pro and Multi-Location. Advanced inventory (batches and expiry, suppliers and purchase orders, stock used per treatment, and stock counts) is included on Pro and Multi-Location. Invoices and payments recorded by your team are on every plan.
Pricing and free trial
Plans, prices, the free trial, and booking a demo.
How much does MedClinora cost?
MedClinora costs CA$39 to CA$99 a month on Starter, Growth and Pro; Multi-Location starts at CA$199 a month, priced by contract. Plans are billed monthly in Canadian dollars (CAD) with taxes included, and you can try Pro free for 14 days with no payment card. Prices as of October 25, 2026. The clinic owner chooses a plan and pays by card from the clinic's Billing page, where it can also be changed or cancelled. A plan lists the features it includes, but a feature is only usable once it has been released.
Is there a free plan?
No. MedClinora has no free plan. You can try it with a 14-day free trial of the Pro plan, after which your clinic needs a plan to keep using its features.
How does the 14-day free trial work?
Create an account, verify your email, and set up your clinic. The clinic owner can then start a 14-day trial of the Pro plan from the clinic's Plan page. Each account can start one self-service trial; for another clinic, request a plan or ask us about a trial. When the trial ends, features pause until your clinic has a plan, and your account, clinic, team, and data are kept.
Do I need a credit card for the free trial?
No. The trial doesn't ask for a payment card, and nothing is charged when it ends.
Can I book a demo of the med spa software?
Yes. Send a demo request and our team will contact you to arrange a time. We review requests manually.
Security and support
How data is protected, our policies, and how to reach us.
How does MedClinora protect clinic and client data?
Accounts use verified email addresses and support two-step verification; MedClinora's own administrators must use it. Each clinic's workspace is isolated from every other clinic, every request is checked against the signed-in member's role, and sign-in attempts are rate-limited. We don't currently claim any formal security certification.
Where can I find the privacy policy and terms?
The Privacy Policy, Terms of Service, Cookie Policy, and Billing Policy are linked at the bottom of every page.
How can I contact the MedClinora team?
Use the contact form. Your message goes to the MedClinora team, who reply by email to the address you provide.
Still have a question? Contact us or book a demo.
