The Zoom integration lets your clinic offer video visits, such as virtual consultations and follow-ups, from your own Zoom account. MedClinora creates, updates, and cancels the Zoom meetings for you.
Prerequisites
- An active MedClinora clinic account, signed in as the clinic’s owner or a manager.
- A Zoom account for the clinic or practitioner who will host the visits. If you will discuss health information, use a Zoom plan that covers it (for example Zoom for Healthcare with a signed agreement) and check it with your privacy adviser.
- Video visits turned on for your clinic’s plan.
Adding the app
- Sign in to MedClinora at medclinora.com/login.
- Open your clinic and go to Video visits.
- Click Connect Zoom.
- Sign in to Zoom if asked, review the permissions, and click Allow.
- You return to MedClinora, where the Zoom card shows that it is connected and the Zoom account email.
You can also add the app from the Zoom App Marketplace. After you authorize it, you are sent to MedClinora to finish.
The app asks for these Zoom permissions:
- Read your Zoom user profile, to show which account is connected.
- Create, update, and delete meetings, for video appointments.
- Read a meeting, to get a fresh host link when a clinician starts a visit.
Using the app
Booking a video visit
- Publish appointment times with the type Video visit (Zoom), or create the appointment with that type.
- MedClinora creates a Zoom meeting in the connected account, with a waiting room and a passcode.
- The client gets a MedClinora visit link in the confirmation email. It opens the Zoom meeting when the client is ready to join.
Rescheduling. Change the appointment’s date or time and the Zoom meeting is updated. The client’s link stays the same.
Cancelling. Cancel the appointment and the Zoom meeting is deleted.
Starting the visit. At the appointment time, the practitioner clicks Start video visit on the appointment. The client joins with the link from their email and waits in the Zoom waiting room until you admit them.
What data is shared with Zoom
MedClinora sends Zoom only:
- the meeting start time and time zone,
- the duration,
- a meeting title containing your clinic’s name.
No client names, contact details, or health information are sent to Zoom, and MedClinora does not record meetings or read chats or participant lists. We store your encrypted Zoom tokens and each meeting’s ID and join link. For details, see our Privacy Policy.
Removing the app
From MedClinora: go to Video visits and click Disconnect Zoom.
From Zoom: sign in to the Zoom App Marketplace, click Manage → Added Apps, find MedClinora, and click Remove.
What happens when you remove it. MedClinora deletes your stored Zoom tokens and the stored meeting IDs and join links, and stops creating meetings. Meetings already created stay in your Zoom account, and you can delete them in Zoom. Existing appointments in MedClinora are kept, but clients’ visit links stop opening a meeting. To ask us to delete your data, see Data Deletion.
Troubleshooting
- “Zoom not connected” on a video visit. Reconnect Zoom on the Video visits page.
- Meeting not created. Make sure the connected Zoom account is active, then use the retry button on the appointment, or edit and save it.
- Wrong host account. Disconnect, then connect again while signed in to the correct Zoom account.
Support
Email support@medclinora.com or use our contact form.